DO YOU OFFER GIFT CARDS?
Yes we do! Gift cards purchased from Mully & Mo's can be used on all goods within the store, including Hallmark merchandise! However, we do not accept Hallmark gift cards, as that is separate from our store. At this time, however, gift cards can only be used in store, unless you speak with the owner for online deals. Please email us with any questions on this matter.
WHAT ARE THE PAYMENT OPTIONS?
They are all listed under our payments accepted tab at the bottom of our website, as well as in your checkout cart option. We accept all major credit cards, apple and smart pay, and PayPal.
WHAT IS YOUR RETURN POLICY?
For in store purchases, you have 14 days to return your items damage free, with your receipt, for store credit. You can also exchange any item. Certain things, however, are non refundable, such as custom made items, bath and body, and seasonal product. For online purchases, we are unfortunately not offering returns at this time, unless we work something out with you individually. For apparel, exchanges are allowed if the item ordered does not fit properly. If items arrive damaged or broken, you will receive full credit upon proof of damage. If there is a circumstance in which you are completely unsatisfied with your purchase, you can email us to discuss return options, but your return label and shipping will be your responsibility.
WHAT IS YOUR SHIPPING POLICY?
Orders are fulfilled within 3-5 business days of the order being placed. Upon fulfillment, all packages ship priority mail. We ship through USPS, UPS, and FedEx. Your shipping rate is calculated through Shopify by the weight of the items purchased. You are charged a flat rate for shipping, and we the provider will ship via best way.
WHAT IS A DROP SHIP ITEM?
A drop ship item refers to an item you buy from us, but is then shipped to you directly from our supplier. Drop ship items for our site are mostly only apparel, because we do not always have every size in stock available, but our supplier does. Drop ship items take slightly longer to ship out than in stock items, but will still ship priority and will not cost any more than a regularly shipped item.
WHAT IS A PRE ORDER ITEM?
A pre order item is an item that we have already ordered on our end, but that is not in stock yet. However, these items are typically high demand, and so are sometimes offered to be available for "pre order", meaning the customer purchases the item(s) knowing they will take longer to ship out to them.
WHAT DOES IT MEAN WHEN IT SAYS "CART ERROR - CAN'T ADD MORE" WHEN TRYING TO PURCHASE AN ITEM?
Simply put, it means we only have so many left of that item. If we have 1 applique pillow left, but you try to add 2 to your cart, this message will pop up letting you know that that action isn't able to be performed. Our website sells items from the inventory that we provide, and once that inventory is gone, the item is temporarily sold out. If you want to be notified when certain items come back in stock, or pre order items that are only partially available, please email us and we will help you with this issue.
DO YOU ACCEPT CHECKS?
We do not accept any checks, even if local.
ARE YOU A HALLMARK STORE?
Technically, no. We are what is known as a "store in a store" -- roughly translated that simply means that we are our own independent retailer, hence the name Mully & Mo's, that carries Hallmark product and takes part in the Hallmark Gold Crown program. We participate in Hallmark promotions, open house, and debut events, including but not limited to Keepsake Ornament Debut.
ARE HALLMARK COUPONS ACCEPTED?
Yes! Hallmark and Hallmark Gold Crown coupons are accepted and honored! As we are not actually a Hallmark store, and rather an independent store that carries Hallmark products, these coupons can only be used in store, and Gold Crown points can also only be awarded in store.
ARE YOU PART OF THE GOLD CROWN PROGRAM?
Absolutely! If you are a Gold Crown member of another store, you can be one at Mully & Mo's as well! All you need to do is make a purchase and present your member card to be added to our mailing and database list (in store only). That way, you can receive all our of local in house promotions in addition to Hallmark Corporate coupons.
DO YOU DO CUSTOM ORDERS?
We can, yes, but only on certain merchandise, and only if a certain price/quantity is met. However we're more than happy to work with you and would love for you to talk to us further if there is something you would like custom ordered! Several pillows are customize-able, and you merely need to email us with your info and we will let you know if your order is possible! Please allow for at least 3-4 weeks for custom orders.
CAN I ORDER ONLINE AND PICK UP IN STORE?
Yes. You can email us, and we will provide you with a coupon code to eliminate shipping costs.